Building relationships. Anyone I interact with is a customer, whether it be participants, co-workers, or vendors.

Helping participants make their retirement process go smoothly.

Ensuring our participants receive that pension they worked hard for. Also, discovering additional benefits they didn’t know they were eligible for is a bonus.

My leaders really listen to suggestions, and we work as a team. I have opportunities to grow and develop professionally.

I really enjoy coaching, mentoring and problem solving.

I absolutely love seeing the lightbulb moment when someone else gains understanding and then feels confident to tackle a challenge. Its addictive.

Everything! With the diversified nature of my job, I have the opportunity to support associates at all levels of the company. I like helping people and have them know they are important.

Learning and mastering systems and then teaching others.

I get to see firsthand how valuable, effective, and appreciated my soft skills are. My job is highly technical, but I also use my interpersonal skills to be happy at work.

I am fortunate to be part of a team that identifies and implements solutions. This allows us to be creative and leverage our teams’ diverse skills and experiences to positively impact our members.

Guiding families in obtaining benefits that they are entitled to and need.

I really enjoy working with people who are happy to retire after many years on the job.

My knowledge helps our clients navigate complex processes. It’s rewarding to reduce stress in the appeals process. Collaborating with Trustees to benefit their members.

Watching people evolve and succeed is empowering and rewarding. Working together interdepartmentally, many locations but one team.

When I know I help others, not just the participants, but my teammates too.